Every Divoti item is inspected before it ships and comes with a 90-day warranty against manufacturer defects, starting from the date it ships.
Extend your warranty to 180 days, free
Register your product within 30 days of purchase and we'll extend your coverage to 180 days at no extra cost.
If the registration form doesn't pop up, open the page in a private (Incognito) window or another browser. Still stuck? Contact us with your name, order number, and phone number and we'll register it for you.
What's covered
The warranty covers manufacturer defects. It doesn't cover:
- Repairs done by anyone other than Divoti
- Normal wear and tear
- Tarnishing of non-coated metals, or scratches on emblems, chains, and attachments
- Damage from misuse, accidents, or improper care
- Lost or misplaced items
- Changes to engraved information after you approved it
Please check your item when it arrives and let us know right away if anything is wrong.
How to make a warranty claim
By email: send the following to [email protected]:
- A description of the product and the problem
- Photos of the defect, if possible
- Proof of purchase, like your receipt or order number
- Your address and phone number
By mail: send the item, proof of purchase, and your contact information to:
Return & Exchange Dept.
Divoti Inc.
330 Rancheros Dr., Unit 106
San Marcos, CA 92069
Once we receive and inspect the item, we'll repair or replace it and send it back to you.
Questions? Call 1-800-972-0309, text 858-240-1389, or email [email protected] (Mon–Fri, 8am–4pm Pacific).