Shipping, Returns & Exchanges

• Can I return or exchange my order?

  The rules depend on where you bought. DivotiUSA.com orders are covered first; Amazon orders are at the bottom of this page. Bought on DivotiUSA.com Engraved or personalized items Because each piece is engraved just for you, we can't accept returns or exchanges on engraved items unless there is...

• How long until my order ships?

  Processing time Most orders ship within 1 business day after payment, engraving included. In rare cases when an item is out of stock, it may take 2–3 weeks or longer. We'll let you know if that happens. You'll get an email with tracking once your order ships. Shipping options Continental Unit...