The rules depend on where you bought. DivotiUSA.com orders are covered first; Amazon orders are at the bottom of this page.
Bought on DivotiUSA.com
Engraved or personalized items
Because each piece is engraved just for you, we can't accept returns or exchanges on engraved items unless there is a defect in craftsmanship or an engraving mistake made by us. Items that have been worn, or have scratches, dents, or tarnishing, can't be returned.
Please check your engraving before you order. Once an order is processed, we can't change it.
Items without engraving
- Returns are accepted within 30 days of purchase for a refund or exchange.
- Items must be in new, unused, and resalable condition.
- Original shipping fees are not refundable, and you pay the return shipping.
Wrong item, shipping error, or engraving mistake
Contact us within 14 days of receiving your package and we'll make it right. Call 1-800-972-0309 or email [email protected].
Chain size exchanges
Interchangeable bracelet chains can be exchanged once for a different size. See Can I exchange my chain for a different size? for the steps.
How to start a return
- Contact us first by email at [email protected] or through our contact form. Include your order number and the reason for the return.
- Pack the item securely and include a note with your order number.
- Ship it with tracking to the address below. We can't be responsible for packages lost in transit.
Return address
Return & Exchange Dept.
Divoti Inc.
330 Rancheros Dr., Unit 106
San Marcos, CA 92069
USA
We process your refund or exchange once we receive and inspect the item.
International returns
Customs duties, import taxes, and brokerage fees are not refundable unless the item was not as described. If you refuse a package, we refund the item price only, minus any return fees we are charged to recover it. Shipping costs are not refunded.
Bought on Amazon
Amazon's policy for customized and handmade products applies:
- Notify us (the seller) within 14 days of receiving your order.
- Because these products are personalized, returns and exchanges are only accepted if the item arrives damaged or defective.
- If there is a misspelling or engraving error caused by us, you are protected by the Amazon A-to-z Guarantee.
- Return the item with all original packaging.
To start, go to Your Orders on Amazon and choose Problem with order, or contact us. Amazon's full policy is here.
Questions? Call 1-800-972-0309, text 858-240-1389, or email [email protected] (Mon–Fri, 8am–4pm Pacific).