Amazon Return & Exchange Policy on Handmade & Customizable Products
Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
- Notify the third-party seller within 14 days of receipt.
- Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
Divoti Inc's Return & Exchange Policy
Personalized / custom engraved item:
We cannot accept returns or exchanges that have been engraved or worn unless there is a defect in craftsmanship or any engraving mistake was made by us. Items with scratches, tears, dents, or tarnishing are not refundable.
Order entry or shipping errors must be identified and claimed within 14 days of receipt of shipment by contacting us.
EXCHANGES (one-time size exchange for interchangeable bracelet chain only)
You will need to pay for return shipping, but we will ship any exchanged merchandise free of charge.
Unless the item being returned was not as described in the listing on the website, Divoti does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These changes are the sole responsibility of the customer. In the event a package is refused by the customer, Carrier will return the package to us. We will refund the purchase price for a refused item less the applicable restocking fee, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Divoti reserves the right to charge your credit card for any return fees we are charged in recovering the refused package. Your refund will be processed once we receive your returned item from the carrier.
Returns are to be sent to:
Return & Exchange Dept.
7630 Miramar Road, Suite 2400
San Diego, CA 92126
We will send your replacement or credit your account upon receipt of the return. **** Please send us the TRACKING NUMBER for reference after the return package is shipped.