Ordered a size too small/large? We offer one-time size exchange for our interchangeable chains. Simply return the chain only (keep the custom engraved ID) with your order information (order #, your name, and required size) by trackable shipping to:
Attn.: RETURN / EXCHANGE DEPT.
Divoti Inc.
330 Rancheros Road Suite 106
San Marcos, CA CA 92069
and we will ship the bracelet of your required size ASAP at our own cost.
Please include a note with your return package for the required total length of your bracelet (tag plus chain).
Here is an idea: (Tag Length + Required Chain Length + AT LEAST 0.5" Comfort Gap*) = Total Length.
*PLEASE NOTE: A few of our thicker chains require a comfort gap as large as 1". Divoti's Medical Alert Bracelet Tags come in length of 1.25", 1.5" and 2". Please make adjustments accordingly.
FYI: Amazon Return & Exchange Policy on Handmade & Customizable Products
Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
- Notify the third-party seller within 14 days of receipt.
- Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
Please review: [https://www.amazon.com/gp/help/customer/display.html?nodeId=201819200](https://www.amazon.com/gp/help/customer/display.html?nodeId=201819200)